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Cancelling My TPG NBN plan

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Level 1

Hi There, i need someone to assist on cancelling my NBN plan at TPG. I have tried the online support, live chatting and reached out to 4 people however no one ever solved my problem and they all end my conversation by "let me transfer you to an account specialist" then it's forever waiting. I have been dealing with different staff since 12 pm today and its been 5 hours, still no one reached out and I honestly do not know whether there is any "account specialist" able to help. I have also emailed you guys and request for cancel NBN service, and here i am posting this as well. Please serve this as a written notice and assist solving this matter as we do not wish to pay for your service now. BTW there is no contract involved!

5 REPLIES 5
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Level 1c
I had the exact same problem spent 4-5 ours trying to get onto someone ending either with them disconnecting me or transferring me to no one!
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Moderator

Hi  tonydong699

       

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

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Level 1b

Hi There,

I need someone to assist on cancelling my NBN plan at TPG.

I am going to leave the apartment on 19 of May/2020 and I need that for that day you have already disconnected the service, I am not working at the momet and I don't have money to continue paying for the service.

Thanks. 

209/145 Roden st. West Melbourne 3003

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Level 1b

Hi There,

I need someone to assist on cancelling my NBN plan at TPG.

I am going to leave the apartment on 19 of May/2020 and I need that for that day you have already disconnected the service, I am not working at the momet and I don't have money to continue paying for the service.

Thanks. 

Cindy Gonzalez

0420736838

cindylorena9623@gmail.com

209/145 Roden st. West Melbourne 3003

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Moderator

@JCLAVIJO 

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards