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Cancelling my FTTB M Bundle Service

Level 1c

Hi, Beasue of my private reason, I may leave Melboure very soon, so please arrange the cancellation of my FTTB M Bundle Service which is not in contract before the next billing period (Feb 24 2019). You can contact me through my mobile xxxx xxx xxx anytime or email me to instruct how to proceed properly. My apartment is close to No.79 whiteman street South bank Melbourne. Thanks.

12 REPLIES 12
Moderator

Hi @chenchen1982,

 

Welcome to the community!

 

We are sad to know that you're considering cancelling your service with us. We're able to locate your account using your community details and seen that you have been in contact with one of our Account Specialists unfortunately details was not being discussed as call got disconnected.
 

We'd like to arrange another call to provide you details of your request. Feel free to PM me your best contact number and preferred time.

 

In case you need a reference:

How do I private message (PM) in the community

 

Regards,

Moderator

Hi @chenchen1982,

 

We've arranged a call from our Accounts team to discuss the process further. They'll be in touch between 1PM - 2PM today using the number that you've provided.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV

Level 1c
Could you please inform me the process how I can make application to cancel my service in case any new deduction from my bank account in next billing period after 24 Feb 2019 ? Such as the email box to receive my application or something else to follow your instruction step by step.
Moderator

Hi @chenchen1982


I've chased this with our Accounts team who will discuss this further with you. 

 

Regards, 

Moderator

Hi @chenchen1982,

 

Our Accounts team was trying to call you to no avail. They've sent an email with their direct number to discuss the process of ceasing your account.

 

You may respond to their email or contact them on 0298500959.

 

Kind regards,

BasilDV

Moderator

Hi @chenchen1982,

Good day! We'd like to confirm if you're able to send a cancellation notice to our Account Specialists Team. We're monitoring your request, we noticed that we have not yet receive an email confirmation.

Can you re-send an email request using a different e-mail address? We'll wait for your response.

Cheers!

Level 1c
Hi @Shane I am sorry to inform you that I have tried to send you the application through my registered email several times, but all failed. I will try my another email to send it again. If any updated information, I will let you know.
Moderator

Hi @chenchen1982,

 

No worries! You can use your TPG E-mail address for sending the application. Let us know once have sent an email and we'll have this up with our team.

 

Cheers!

Level 1c

Hi @Shane I just send a email to xxxxxx@tpg.com.au provided by your colleague through my another email address xxxxxxxx@powerchina.cn. The content is following, please contact with your colleague to process my application. I am sorry to inform you that I have tried to send you the application through my registered email (xxxxxx@qq.com) several times, but all failed. Now I will try my another email to send it again, you can find your email to me by attached picture. I hereby send you the applciation for cancellaion of my FTTB M Boundle Service which is not in contract with TPG. Please process my instruction and stop deducting of my monthly payment. My details for TPG is following: ID:xxxxxx Address:Unit xxxx/ 79 xxxxx Street xxxxx VIC xxx Username: xxxxx Birthday: 2 xx xxxx Regards xxxx Chen ___________________