TPG Community

Get online support

Cancelling my NBN service

javid1360
Level 2
Hi There,
 
Is this my current NBN bundle the same as my previous plan (ADSL2)? Because that one was on a monthly basis so I could cancel it any time.
 
Now I am moving overseas and I need to cancel my service! Could you check my account and let me know the cancellation process?
 
Regads
J
2 REPLIES 2
Riezl
Moderator

Hi @javid1360, we are sorry to know that you'd like to cancel the service. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and assist with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

Greiner625
Level 2

Cancelling your NBN plan is typically a case of calling up your telco or hitting them up through their live chat, although options will vary from provider to provider. A phone call tends to be the simplest option, and for the most part, you'll never be able to cancel an NBN plan through an online portal.

 

walgreenslistens