Moved to Novus

[richienet]

I have been trying to access my Mobile usage for months and i still cant get access to it because my plans been "Moved to Novus" id like some help on resiolving this issue thanks.

[Ahra_G]

Hi @richienet, 
 

We have created an article to guide you on how to access your Mobile information through My Account: 

How To Check Your TPG Mobile Usage

Feel free to let us know should you require further assistance. 

Thanks! 

Ahra_G

I have been trying to access my Mobile usage for months and i still cant get access to it because my plans been "Moved to Novus" id like some help on resiolving this issue thanks.

[richienet]

That doesn't fix it everytime i login to my tpg account this the old page pops up and i go to my TPG mobile services and it wont let me access my plan assuming i have been locked out ever since it was placed under "Moved to Novus".

[Angeli]

Hi @richienet, 

You will need to log in using your TPG mobile number as the username with the same password. 

Let me know how it goes.

Regards,

Angeli