Cancelling my plan temporarily

[kevinsli]

Dear Sir/Madam,

I'm currently overseas. I would like to temporarily cancel my account and reactivate it just before I come back.

I have two questions regarding this issue:

1. How to temporarily cancel my plan.

2. How to reactivate my plan just before I come back.

Thank you for your time.

Kevin

[Shane]

Hi @kevinsli ,

Welcome to the community!

Thanks for raising this to us. I would love to arrange one of our Account Specialists and discuss details of temporary suspension of the account, please shoot me a private message with your account details (Username/Customer ID together with the address on file.)

How do I private message (PM) in the community 

Regards,

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@kevinsli wrote:

Dear Sir/Madam,

I'm currently overseas. I would like to temporarily cancel my account and reactivate it just before I come back.

I have two questions regarding this issue:

1. How to temporarily cancel my plan.

2. How to reactivate my plan just before I come back.

Thank you for your time.

Kevin

---

[kevinsli]

Dear Shane,

Thank you for your reply.

Please contact me tomorrow at 11:30am Sydney time, my number is.

Regards

Kevin

[Riezl]

Apologies. We won't be able to call overseas number, but we'll have someone from our Accounts Team contact you through email instead. The email will be sent to your account registered email address and TPG email address.

[kevinsli]

Thank you Riezl! I look forward to receiving your email. Kevin

[Riezl]

Our Accounts Team has been notified. Thank you.