Cannot log in to mobile account from overseas due to OTP was not sent?

[gilangsuhono]

Hi,

I am currently not in Australia. I have turned off my roaming before. My TPG SIM card is still attached in my phone. When I want to log in to my account, I cannot get in because the OTP sms code was not sent to my number. Is it because I have turned the roaming off? 

If yes, then how is the solution? I need to make a payment to keep my numbers active and avoid fine for late payment. I really appreciate if someone could please help me asap. 
 
Cheers,

Gilang

[adib_rahmang]

Hi @gilangsuhono,

You'll need roaming turned on to be able to receive text messages. Send us a private message and we'll help out with the payment.

[gilangsuhono]

Hi @adib_rahmang ,

I just sent you a private chat. Please check it when you can.

Cheers,

Gilang