Change Payment Details

[Jjasonle]

Hello TPG,

I'm trying to change my direct debit payment details but it doesn't let me and says "An existing payment transaction is in progress." How would I fix this? 

[Ahra_G]

Hi @Jjasonle, 

Please try the steps from this article: How To Update Payment Details – New TPG My Account

Otherwise, PM us with your TPG account details so we can assist. 

Thanks! 

Ahra_G