TPG Community

Get online support

How To Update Payment Details – New TPG My Account

BasilDV
Moderator

If you've never logged into the new My account before, please see TPG Mobile - Introduction to the new My Account - TPG Community

 

 

Note: If you have an outstanding balance on your account (e.g. an overdue invoice), an automatic payment for the amount owing will be attempted when you save your new payment details.

 

 

Step 1 Log in to My Account and select Payment Details.

 

Logging in to My Account

 

  1. Go to https://www.tpg.com.au/myaccount. Alternatively, click on the My Account button in the top menu bar on our website.
  2. Log in with the Mobile Number and password for your TPG service.
  3. You can retrieve forgotten passwords at https://account.tpg.com.au/reset-password.

 

Step 2 Under "Payment Method", current payment details will be shown. Select Edit Payment Method.

 

MyAccountNew.png

 

 

Step 3 Select either Credit Card or Direct Debit, then fill out the required details for your selected payment method:

 

  •  Credit Card (Credit or Debit cards) requires a Name on Card, Card Number, Expiration Date and Security Code. Customers who provide TPG with an American Express or Diners Club card for payment will incur a surcharge of 3.02% and 2.75% (incl. GST) of the payment amount respectively when TPG debits the card.

 

  •  Direct Debit requires a BSB and Account number, an Account name, and agreement to the terms and conditions of the Direct Debit Authority Agreement.

 

 

Step 4 Click Add Card or Submit to submit your change request and finish.

 

MyACcountNew1.png

 

MyAccountNew2.png

 

 

Related Article:

TPG Mobile - Online Account Management Tool - My Account - TPG Community

 

Contributor: Aprilove

16 REPLIES 16
droogi
Level 2

Please note - this online update does not work for me - the "edit payment details" button is greyed (pinked) out ... I have an error message at the top of the screen telling me "An existing payment transaction is in progress" ... but I've waited half a day and the message still has not gone away ... (refer attached screenshot) - I did phone for help as well, but the wait time is presently one hour.


Johnandi
Level 2

It does not show the 'edit payment method' box.

 

I just waited an hour on the phone to pay my bill and was then told to call back in office hours.  Not very helpful.

 

Since you have started to change over my accounts, the payment details are being changed over incorrectly.

 

You have already cancelled my first account, and now I'm afraid you'll cancel my others.  Please transfer my payment details over to the new account.  They have not changed.

 

I look forward to your reply.

John

BasilDV
Moderator

Hi @droogi and @Johnandi

 

Welcome to the Community!

 

We'd like to help with checking this issue and resolve this as soon as possible.

 

Please send me a PM with your TPG username or customer ID number.

 

BasilDV

wtfmymobile
Level 2
Just received a flurry of emails about my 'account cancellation request' and a final invoice? My mobile is now inactive - is this the reason? My credit card on your file hasn't changed! I can't receive OTPs etc. Madness!
whoiscraig
Level 2

This new system does not work. There is no Edit Payment button. I have no way to pay my bill.

 

The 'upgrade' to your system has ruined it.

Ahra_G
Moderator

Hi wtfmymobile,

 

We'd like to look into what's been happening for feedback and clarity. 

 

Kindly provide your TPG mobile number or Customer via private message and get your concern sorted out. 

 

Thanks! 

Ahra_G

 

 

Just received a flurry of emails about my 'account cancellation request' and a final invoice? My mobile is now inactive - is this the reason? My credit card on your file hasn't changed! I can't receive OTPs etc. Madness!
wtfmymobile
Level 2
I have DM the details to you. I sincerely hope to have this resolved ASAP.

My 'concern' as you so sarcastically put it is that my mobile number of more than 20 years has been arbitrarily cancelled by TPG! It has been 2 days and counting!
wtfmymobile
Level 2
Nearly a week on and still no contact from the support team?
Ahra_G
Moderator

Hi @wtfmymobile

 

A Mobile Support Specialist has since replied to your email. 

 

As advised, the reactivation of your service is already in progress. You may reply directly to the email or let us know here should you require further assistance.

 

Thanks! 

Ahra_G