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cannot sign into my account cannot remember password

lincoln
Level 2

hi

can someone please help me. i am overseas and cannot remember my password to sign into my account so i can top up my accout to use my phone. Everytime i go to reset password it sends me asite to reset password but will not connect on phones internet.need to get into phone urgently so i can top it up to make some urgent calls.

any help will be greatlly appriciated

1 REPLY 1
BasilDV
Moderator

Hi @lincoln 

 

May we know the error message you are getting when you open the link to reset your password?

 

Are you using a WiFi or a mobile data connection?

 

BasilDV