Change of plan request problem

[louishyh]

Hi, I have just submitted a request for change of plan today, but I may have mixed up my payment method and chose a wrong method. (I chose existing direct debit, but i am not sure if i have an existing direct debit detail.) Will this cause a problem for the change request? Should I submit another one or it will be fine?

[Riezl]

Hi @louishyh , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community