Change payment method

[Rubindv]

I have tried numerous time to update my credit card online but it is not registering the new details.  Who can I contact?

I get a message stating I have updated the details but when I go back in the old details are still reflected.

[Ahra_G]

Hi @Rubindv, 

We have created Community articles on how to manage your TPG account online:

• Using TPG My Account & Online Account Info 
• Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

Should you require further assistance, please send your Customer ID or username via private message so we can have a member of our Accounts Team to assist you in updating your payment information. 

Regards,

Ahra_G

[Frustrated-]

We have the same issue! 

We have tried to update our payment details mutliple times online. We have also spoken to a TPG customer service who confirmed that the payment details had been updated but still they debit from the old card & not the new details. I am now furious and at the point where our next step will be contacting the ombudsman. 

If you get it fixed can you please let me know how? 

[Anonymous]

Hi @frustrated,

Welcome to the community!

Thanks for bringing this to our attention, I would love to help check the status of the new payment details. To better understand the situation drop me private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

Regards,

We have the same issue! 

We have tried to update our payment details mutliple times online. We have also spoken to a TPG customer service who confirmed that the payment details had been updated but still they debit from the old card & not the new details. I am now furious and at the point where our next step will be contacting the ombudsman. 

If you get it fixed can you please let me know how?