I have NBN and I need to change the account into my wife's name
1. How do I go about making the change of Account holder details
2. Since I am out of contract (ie: contract period expired about a year ago), will this remain the same?
If the account is still active, everything should remain the same. You may contact TPG's customer service team at 13 14 23 (option 3 +1) to go about changing the account ownership.
Hi @jc, there's two ways we can help you change ownership of your account.
1. Have yourself and the new account holder fill in and sign the Change of Ownership form at https://www.tpg.com.au/forms/Change_of_Ownership_Form.pdf?ver=072716 and email back to us at firstname.lastname@example.org.
2. Contact Customer Service on 131423 (option 3, then option 1) and we can process if for you by phone. We'll need both you and the account holder to agree to the change and some terms; this can be done on the same call or we can call the new account holder separately.
Any existing contract on the account will be continued after the change of ownership, so if you're currently outside contract, it will remain this way for the new account holder.
If you need any assistance, don't hesitate to let us know.
Thanks for the information. I have found this answer to help me change account ownership to my wife and I have called TPG just now 4/3/17 6:50 pm and was told I can only do it by filling in the form and email it back.
It is just easier for us to do it over the phone, so am I getting the wrong information over the phone or things have changed since you last replied to this question.
The process given by our Community Manager is correct. Will investigate your complaint internally.
I can see on the account that the change of ownership has been completed last month. Please don't hesitate to reach out should you need further assistance.