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Changing account holder

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jc Level 1
Level 1

good afternoon,
I have NBN and I need to change the account into my wife's name 
1. How do I go about making the change of Account holder details
2. Since I am out of contract (ie: contract period expired about a year ago), will this remain the same?
cheers

2 REPLIES
Rey Level 1a
Level 1a

Hi JC,

 

If the account is still active, everything should remain the same. You may contact TPG's customer service team at 13 14 23 (option 3 +1) to go about changing the account ownership.

 

Thanks,

Rey

Community Manager

Hi @jc, there's two ways we can help you change ownership of your account. 

 

1. Have yourself and the new account holder fill in and sign the Change of Ownership form at https://www.tpg.com.au/forms/Change_of_Ownership_Form.pdf?ver=072716 and email back to us at adsl_admin@tpg.com.au. 

 

2. Contact Customer Service on 131423 (option 3, then option 1) and we can process if for you by phone. We'll need both you and the account holder to agree to the change and some terms; this can be done on the same call or we can call the new account holder separately.

 

Any existing contract on the account will be continued after the change of ownership, so if you're currently outside contract, it will remain this way for the new account holder.

 

If you need any assistance, don't hesitate to let us know.