Changing account holder

[jc]

good afternoon,
I have NBN and I need to change the account into my wife's name 
1. How do I go about making the change of Account holder details
2. Since I am out of contract (ie: contract period expired about a year ago), will this remain the same?
cheers

[Rey]

Hi JC,

If the account is still active, everything should remain the same. You may contact TPG's customer service team at 13 14 23 (option 3 +1) to go about changing the account ownership.

Thanks,

Rey

[Krystle · Accepted solution]

Hi @jc, there's two ways we can help you change ownership of your account. 

1. Have yourself and the new account holder fill in and sign the Change of Ownership form at https://www.tpg.com.au/forms/Change_of_Ownership_Form.pdf?ver=072716 and email back to us at adsl_admin@tpg.com.au. 

2. Contact Customer Service on 131423 (option 3, then option 1) and we can process if for you by phone. We'll need both you and the account holder to agree to the change and some terms; this can be done on the same call or we can call the new account holder separately.

Any existing contract on the account will be continued after the change of ownership, so if you're currently outside contract, it will remain this way for the new account holder.

If you need any assistance, don't hesitate to let us know.

[Bochi]

Hi Krystle

Thanks for the information. I have found this answer to help me change account ownership to my wife and I have called TPG just now 4/3/17 6:50 pm and was told I can only do it by filling in the form and email it back.

It is just easier for us to do it over the phone, so am I getting the wrong information over the phone or things have changed since you last replied to this question.

Kind regards

Bochi

[Mc_Gerald]

Hi @Bochi,

The process given by our Community Manager is correct. Will investigate your complaint internally.

I can see on the account that the change of ownership has been completed last month. Please don't hesitate to reach out should you need further assistance.

Kind regards,
Mc

[Ness]

Hi, 

I've spent over half an hour on the phone to your customer service dept. and keep being told different things. 

First I was told that all I had to do to port my number was to tell my new service provider my brother-in-law's DOB. When I advised her that the number needs to be in my name, she then called my brother-in-law who confirmed that I wanted to port my number. After getting details from both of us she again said that all I needed to do was to quote his DOB when porting my number. 

When I repeated that I needed my name attached to my mobile she then said I need to change the name of the account holder using the Change of Ownership form. I told her I didn't want to change the name of the account as my brother-in-law and sister still have their internet and mobile accounts with TPG. 

She then told me I had to open up a new account with TPG if I wanted my name attached to my mobile number. It seems ridiculous to me that I need to open an account in order to close it. 

The mobile number was always mine. When we all moved in together we got our internet through TPG and were offered mobile plans that allowed us to msg and call each other for free. 

Surely it should not be this difficult to port my number when my number was originally ported from Optus to TPG. It's not like it's my brother-in-law's phone number that I have been using.

Please advise. 

[Anonymous]

Hi @Ness,

Welcome to the community!
 

I'd like to clarify, do you mean you want to port out your Mobile number with us (currently existing mobile service with TPG) and switch to a different mobile provider?

I tried to use your community details to pull up the account unfortunately no match. I'd like to get your account details (Customer ID or Mobile number)

In case you need a reference:  How to send a PM.

Cheers!

[Anonymous]

Hi @Ness,

Thanks for sending me your details. I was able to locate your account and seen that you have been in contact with one of our Mobile Account Specialists yesterday and discussed details about Mobile Change of Ownership. I will pass this information to the our Mobile Accounts Team and make follow up at the same time.

Let me know should you require further assistance.

Cheers!

[Wanno]

Hi your Support staff was hopeless and said that I had to do this via a form when it clearly states you can do this over the phone. Please get back to me ASAP about this. 

[KarlB]

Hi @Wanno

You are correct, and there are two ways to change ownership of your account. Form and via Phone.

I have requested for our accounts team to call you back ASAP.

Regards,

Karl