TPG Community

Get online support

Charged for 2GB extra data block when not using my mobile much.

Level 2
Level 2

Received a TPG SMS on 10 Oct stating that I have been charged for 2GB extra data block for billing period ending 09/10/2021. Don’t think I used extra data, as it was a pandemic lockdown period and I mainly used my home WiFi and had not been using the data of my mobile much.
Anyone knows why has this happened and how to resolve this issue?


Hi @KT , please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help with your concern.


To send a PM, please refer to this link: How do I private message (PM) in the community