Charged for a service I never subscribed to

[elesh]

I've just found out that I have been charged for a voice mail. I never subscribed to this service. Raised the issue last year, got the charges reversed but TPG still keep charging me for it.

[Angeli]

Hi elesh, 

We'll check on your account for these charges. Send us a private message with your TPG customer ID or username and we can take it from there. 

How do I private message (PM) in the community
 

Regards, 

Angeli

[elesh]

I have provided all of my details requested. Please resolve the issue. 

[Angeli]

Hi elesh, 

We were unable to see any extra charge for call catcher. Can you please send us the usage that you see from your end, so we can validate? 

Regards, 

Angeli

[elesh]

Several charges fro voice mail and call catcher starting January 2022.

[elesh]

You did not reverses all of the charges. Please check your DM with all of the dates and the total. This has been going fr0m 2016. I complained many times, got charges reversed and then you charge me again for non-existent calls.

[Angeli]

Hi @elesh, 

We can understand that your case was previously attended by our Customer Relations Team and that a refund via EFT has been issued to your account for $12.70 back on January 2022. Let us know should you have further questions.

Regards, 

Angeli

[elesh]

yes, the charges were reversed but from 16 february you started charging me again for voice mail and call catcher. please reverse all amount..

[BasilDV]

We'll check this further on our end and provide update once available.

BasilDV