Charged when service has bwing cancelled

[mcguirk02]

Charged for home wireless broadband when service was cancelled and switched to nbn , was put on nbn 100 even though I requested nbn 50 called up and asked to be changed to nbn 50 still hasn't being changed

[Anonymous]

Hi @mcguirk02,

This has been raised to our Accounts Team to update the plan. At the moment, it is still in progress. We chased this with them to prioritise this case. We will provide an update as soon as it becomes available.

Regards,

Charged for home wireless broadband when service was cancelled and switched to nbn , was put on nbn 100 even though I requested nbn 50 called up and asked to be changed to nbn 50 still hasn't being changed

[Anonymous]

Hi @mcguirk02,

Expect our Accounts Team to contact you within the day to provide an update with the Plan Change. Let us know how it will go.

Regards,

Charged for home wireless broadband when service was cancelled and switched to nbn , was put on nbn 100 even though I requested nbn 50 called up and asked to be changed to nbn 50 still hasn't being changed

[Anonymous]

Hi @mcguirk02,

Good day, we are still awaiting updates from our Accounts Specialists Team with the completion of Plan Change.

Regards,

Charged for home wireless broadband when service was cancelled and switched to nbn , was put on nbn 100 even though I requested nbn 50 called up and asked to be changed to nbn 50 still hasn't being changed

[Anonymous]

Hi @mcguirk02,

Good news, we're able to confirm with our team that the Plan Change has been completed. Should you require more assistance please let us know.

Regards,

Charged for home wireless broadband when service was cancelled and switched to nbn , was put on nbn 100 even though I requested nbn 50 called up and asked to be changed to nbn 50 still hasn't being changed