Charging me money even after disabled my internet then refused to give me refund?

[81795684]

They are doing exactly the same to me as well

I been sign with optus at 26/03/2020 and tpg still charge my money form last year until 21/07/2021

I check that will be at least $1350. they didnt provid any service after i sign with optus and they dont want give that money back.

[Anonymous]

Hi @81795684,

Welcome to the community!

Thanks for raising this to us, I would love to help raise this with our Account Specialists and request investigation for the refund. To better understand the situation, shoot me a private message with your account details (Username/Customer ID together with the address on file).

Also include your best contact number and preferred time.

How do I private message (PM) in the community

Regards,

They are doing exactly the same to me as well

I been sign with optus at 26/03/2020 and tpg still charge my money form last year until 21/07/2021

I check that will be at least $1350. they didnt provid any service after i sign with optus and they dont want give that money back.

[sssss]

Hi,

Am facing the trouble with TPG as well , i have been charged for the past two months . yet i left TPG on the 18 November when my service changed. The service wasn't provided and I have been with superloop ever since.

[Anonymous]

Welcome to the community!

Thanks for bringing this to our attention, send me a Private Message with your account details (Customer ID/Username) also include your best contact number and preferred time. We'll raise this to our Account Specialists Team for investigation anad have them call you.

Regards,

Hi,

Am facing the trouble with TPG as well , i have been charged for the past two months . yet i left TPG on the 18 November when my service changed. The service wasn't provided and I have been with superloop ever since.

[sssss]

Just wanted to say thanks to @Anonymous and everyone running this board . My issue has been resolved, much appreciated.

[Anonymous]

Glad to know that you've been in contact with our Account Specialists Team and provided details about the unwanted charges on the account. Let us know should you require further assistance. Cheers!

Just wanted to say thanks to @Shane and everyone running this board . My issue has been resolved, much appreciated.

[grumpy22]

This is also happening to me. 

Unlike a mobile phone, it seems the services are still "provided" after you switch to a new carrier for NBN. Even though they know that you've left them, they keep charging you. 

I've paid for 3 months of phantom service. I've just found their cancellation page and put in the data now. It is unacceptable for TPG to charge me.

James.

[Ahra_G]

Hi @grumpy22, 

Please be informed that your account will remain active and charges will until we receive your formal cancellation request. 

Let us have your Customer ID/username via private message and we'd be glad to look into this for you. 

Thanks! 

Ahra_G

[grumpy22]

Why is it just NBN Internet that has this requirement? If I change power, gas, mobile phone provider they will disconnect the previous provider. But not NBN  and not TPG.

If I've been paying for nothing for the last 3 months then that's unacceptable. How many people are paying for a serivce they aren't using?

[Anonymous]

Hi @grumpy22,

TPG's cancellation procedure requires a Formal written request via email and this must be done by the Account Holder, Please understand that TPG and other ISP company do not share details to one another for security purposes.

Send us a PM with your account details (Username/Customer ID together with the address on file) to better understand the situation.

How to send a PM? -  https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.

Regards,

Why is it just NBN Internet that has this requirement? If I change power, gas, mobile phone provider they will disconnect the previous provider. But not NBN  and not TPG.

If I've been paying for nothing for the last 3 months then that's unacceptable. How many people are paying for a serivce they aren't using?