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Close account made impossible

Level 2

Hi there,

I've tried multiple times every day for the past week to close my account via:

- the online chat: your customer service never transfer me to the 'account specialist' as they say and then eventually they close the chat after I've waited for hours

- the phone: i've been on hold for 4 hours with no answer

- email: i've emailed 3 times with no reply


Can someone please get in touch with me to close my account?

I've lodged a complain with the Ombudsman.