Get online support
Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on.
How to PM.https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45