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Close my account

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Level 1b

I'm wanting to close my TPG account on the 18th of this month and was told 2 days ago that I would receive a callback yesterday. Tried calling back today but the lines are too busy.

 

Please call me back ASAP.

2 REPLIES 2
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Level 2

It has taken us 5 phone calls and a waiting time of over 1 hour to finally speak to a human today........

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Moderator

Hi @aarondouglas780,

 

Welcome to the community!

 

We're sad to know that you're considering to cancel the service with us. Please PM us your account details (Username/Customer ID together with the address on file) we'll have one of our Account Specialists contact you to discuss details of cancellation.

 

In case you need a reference: https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093

 

Regards,