Closed 5G internet account still being invoiced

[fatburger03]

I phoned the support centre to close my 5G internet and open an NBN account. The NBN was  working within a few days.

I was assured I would recieve a refund for the unused portion of the 5G. Not only did I not revcieve a refund, I've just been charged for another month of service.

Please close and refund me as soon as possible.

[BasilDV]

Hi @fatburger03

When did you request to terminate your 5G service? Did you send an email of your request?

We also like to check your NBN account. Shoot me a PM with your TPG username or customer ID number.

BasilDV