Level 2

I am asking to cancel my account.


I want to know why they still charge my money from my bank account. TPG staff said that TPG will provide the NBN service that will be much better than ADSL, but the price will not be changed still 59.99. You will still be no contract. Then I transfer my service from ADSL to NBN. NBN is worst than ADSL, it is so instability. Check the calling number. I have to call TPG IT service for much many times. No one can fix it. Now I am calling for asking to cancel the service. Then some staff say I am in the contract???????? That's kind of cheating.


Now I want to cancel my TPG account and never use it again.


We apologise for the inconvenience this has caused you and we're sorry to know that you're considering cancelling the service, @peter1993.


We'd like to better understand what happened and help with the resolution. Please PM us your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community