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Credit Card Debit Rejected

hkajikaji1223
Level 2

Hi

I have updated my credit card information at http://www.tpg.com.au/updatecc and I am retrying the payment
at http://www.tpg.com.au/support/retry-payment again and again. But, I can not make the payment.

And I have got the email below.

 

Dear Customer,

We recently attempted to debit your credit card for $59.99     however
unfortunately this was declined by the bank. Please note that as TPG
services are paid in advance, your service may be suspended if payment
is not received before your billing cycle renewal.

If your credit card details have recently changed, you may update your
credit card information securely at http://www.tpg.com.au/updatecc.
To ensure your credit card details remain secure, please do not respond
to this email with credit card information.

If you would like us to attempt the debit again, you may retry the payment
at http://www.tpg.com.au/support/retry-payment.

If you have any queries, please contact TPG Customer Service on 13 14 23
(option 3) or visit our Support page at http://www.tpg.com.au/support.

Regards
TPG Internet
21/06/2023

Reference: hkaXXXXXXX 710XXXX                                          

1 REPLY 1
Ahra_G
Moderator

Hi @hkajikaji1223

 

Please send in your TPG username or customer ID via PM and we'll have an Accounts specialist to check on your account. 

 

Note: We've edited your post and hid your TPG account details.

 

Thanks! 

Ahra_G