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Data balance

wesvella78
Level 2
Why is my data nearly close to exceeding limit when im not even using it
1 REPLY 1
Ahra_G
Moderator

Hi @wesvella78

 

To check your mobile service, track its usage and remaining balance, you may login to  TPG My Account. We have created these articles which may help with your concern.

 

To reduce and prevent excess mobile data usages, please ensure to turn off your mobile data while not in use or close any apps that uses background data. You may not be using them, but they still consume data as it updates on the background (e.g Google drive, iCloud, auto-sync apps) 

 

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app

 

Let us know should you have further queries.

 

Regards,

Ahra_G