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Deactivate voicemail while overseas

Level 2


I've been stuck overseas for some time and I would like to find out how I can disable voicemail while I am outside of Australia.


1. I do have the sim with me.

2. I don't have international roaming.

3. I've tried the mobile control settings panel in my account settings on the TPG website, but there is no way to deactivate voicemail.


I would be grateful for any advice.


Hi @Peter88GTP


Welcome to the community!


You may dial 1214 SEND on the handset to deactivate VM and to remove all active diversions set on the handset are removed or dial ##002# SEND instead.


Note: Deactivating VM on the network level will delete VM information and stored messages


Let us know should you require further assistance



Level 2

Thanks for your reply, but I'm not sure you understand my situation.


As I mentioned:


1. I am overseas (I'm currently in Hong Kong, NOT in Australia).

2. I do NOT have international roaming activated.

3. I do NOT want to activate international roaming, since I will have $500 deducted from my credit card.


I do have the TPG sim with me.


If I follow your instructions, please confirm that:

 - voicemail will be deactivated, even though I'm NOT in Australia, AND

 - international roaming will NOT be activated.



If either of these cannot be confirmed, can you please tell me how I can deactivate voicemail from overseas.






Hi @Peter88GTP , please send us a private message with your TPG customer ID, Mobile Service Number (MSN) so we can pull up the account and raise your concern to our Mobile Team.


To send a PM, please refer to this link: How do I private message (PM) in the community