Deduct money after the cancellation

[chaohuipan]

i cancelled TPG in March 2020 and also recieved the confirm email from TPG at 29/03/2020  

but it kept deducting the money every month for 6 months. can you please confirm and check if something went wrong as soon as possible.

[BasilDV]

Hi @chaohuipan 

Thanks for raising this with us.

We were able to locate your account using your community details and understand that you've been in touch with our Accounts team.

This has been raised to our Escalations team for further investigation and updates will be given as soon as it becomes available.

BasilDV