Digital Voice Prepayment Outside Included Value

[tgwestlake]

Do I still need to pay this fee if I have no phone attached to my account? I currently use Optus Cable naked DSL - no phone line. I don’t need a phone line. So why would I need to pay $20?

[KarlB]

Hi @tgwestlake 

TPG NBN is a bundle plan, and you won’t be able to remove the voice service.

Regards,

Karl

[jimskin0]

@KarlBI assume the $20 will be refunded at the termination of the service if it has not been used?

[jimskin0]

Could you please advise if the $20 will be refunded at termination of the contract if the phone is not used?

[Anonymous]

Hello @jimskin0, 

Welcome to TPG Community!

As you have agreed on our standard terms and conditions, the unused home phone prepayment outside included value will be forfeited should you cancel your service. You may also refer to http://www.tpg.com.au/terms_conditions/tpg_voice.php

Let us know if you need further assistance. 

Best regards, 

Angeli

[jimskin0]

Great! It’s because of nonsense charges like that that I have cancelled my NBN account with TPG, and today my mobile phone plan from Vodafone. Robbery.

[anthls]

I got hit by this when I got NBN and went to Launtel (who've been great). I'll do absolutely everything I can to avoid TPG from now on. What kind of company doesn't refund a prepayment?