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Digital Voice Prepayment Outside Included Value

Level 1c
Do I still need to pay this fee if I have no phone attached to my account? I currently use Optus Cable naked DSL - no phone line. I don’t need a phone line. So why would I need to pay $20?

Hi @tgwestlake 


TPG NBN is a bundle plan, and you won’t be able to remove the voice service.




Level 2

@KarlBI assume the $20 will be refunded at the termination of the service if it has not been used?

Level 2
Could you please advise if the $20 will be refunded at termination of the contract if the phone is not used?

Hello @jimskin0


Welcome to TPG Community!


As you have agreed on our standard terms and conditions, the unused home phone prepayment outside included value will be forfeited should you cancel your service. You may also refer to


Let us know if you need further assistance. 


Best regards, 


Level 2
Great! It’s because of nonsense charges like that that I have cancelled my NBN account with TPG, and today my mobile phone plan from Vodafone. Robbery.