Direct Debit Payment via Wrong Account Details - Without Authorization

[foxlovecc]

Hi team,

Brief info:

Username: xxxxxx

Service: NBN Cable

For unknown reason the monthly payment via my card is not successful so I updated my direct debit details for the payment deduction. I clearly remembered I authorized the DD to be done via account ending at 0627.

However, just now (07/05/2021 21:40 AEST) I found the payment attempt showing in my other account which has $0 funds and that caused $5 payment fee to incur. 

Please PM me to confirm my details. Then, I request a confirmation about what is the current DD payment details stored in the system and what payment account TPG requests Commonwealth Bank to deduct the money from. Then I will see if further actions are needed.

Regards,

TPG User

[Anonymous]

Hi @foxlovecc ,

Thanks for raising this to us, we'd love to help and have one of our Account Specialists to contact you to clarify the charges on the card. Please shoot me a private message with your best contact number and preferred time.

How do I private message (PM) in the community 

Regards,

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@foxlovecc wrote:

Hi team,

Brief info:

Username: xxxxxx

Service: NBN Cable

For unknown reason the monthly payment via my card is not successful so I updated my direct debit details for the payment deduction. I clearly remembered I authorized the DD to be done via account ending at 0627.

However, just now (07/05/2021 21:40 AEST) I found the payment attempt showing in my other account which has $0 funds and that caused $5 payment fee to incur. 

Please PM me to confirm my details. Then, I request a confirmation about what is the current DD payment details stored in the system and what payment account TPG requests Commonwealth Bank to deduct the money from. Then I will see if further actions are needed.

Regards,

TPG User

---

[foxlovecc]

Hi Shane,

Sure, my mobile is 0425 08X XXX and please call after 2PM during the weekday.

Thanks.

[Ahra_G]

Thanks for confirming, @foxlovecc! 

Please expect a call from a member of our Accounts Team tomorrow, 11 May 2021 at 2PM onwards. 

Should you require further assistance, you may reach out to us again or you may check out our community page today at https://community.tpg.com.au

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app

Regards,

Ahra_G