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Direct debit taken earlier than diecdate

Level 2
I had no notification of the direct debit happening like U was told when signing up for the NBN plan. I would like to know why as this is extremely bad to take money after just 21 days and at least one well was basically poor to no service.
I am looking at cancelling the service on these grounds.

Hi @robert2267


TPG is a prepaid service, which means we charge a monthly fee in advance. As part of our billing system’s automation, we charge 7 days before the next billing cycle.


If it was not clear when you signed up, we'd like to arrange a call from our Accounts team to further discuss this.


Please send me a PM with your TPG username or customer ID number along with your preferred time and best number to be contacted.