NBN Compensation delay

Paul_gm
Level 2

Hi, I reduced my internet speed down from 100mbps to 50mbps. I was told that the money would be deposited into my bank account within two weeks of changing my plan. I received an email from TPG stating that there was an issue with depositing the money and I needed to update my bank details (confirmed it was TPG and not a scam) which I did early this month.

This is the fourth week since changing my plan and I still haven't received the refund. I am concerned because of the issue with my bank details. Refund delays seem to be common but should it be taking this long?

 

Cheers

 

Paul

2 REPLIES 2
Ahra_G
Moderator

Hi @Paul_gm,

 

We're here to assist! We'd like to understand you better and check what happened in this instance. 

 

Can we please have your TPG account details (Customer ID/username) so we can carry on? 

 

Thanks! 

Ahra_G

 

Paul_gm
Level 2

Hi @Ahra_G

 

My customer id is :3XXXXXX and my username is XXXXXXXXX.