NBN Compensation delay

[Paul_gm]

Hi, I reduced my internet speed down from 100mbps to 50mbps. I was told that the money would be deposited into my bank account within two weeks of changing my plan. I received an email from TPG stating that there was an issue with depositing the money and I needed to update my bank details (confirmed it was TPG and not a scam) which I did early this month.

This is the fourth week since changing my plan and I still haven't received the refund. I am concerned because of the issue with my bank details. Refund delays seem to be common but should it be taking this long?

Cheers

Paul

[Ahra_G]

Hi @Paul_gm,

We're here to assist! We'd like to understand you better and check what happened in this instance. 

Can we please have your TPG account details (Customer ID/username) so we can carry on? 

Thanks! 

Ahra_G

[Paul_gm]

Hi @Ahra_G

My customer id is :3XXXXXX and my username is XXXXXXXXX.