Hi,
I was offered by TPG to get FTTB plan so I did, as soon as I received the email to confirm that I can use the internet I lost my internet connection up until now which is over 10 days ago, I called and chat with technical support everyday to fix the problem but they couldn’t fix it so I requested to cancel the plan because I’ve had no internet, it took them almost a week to confirm my request but they are charging me $312 for terminating the plan? Are you kidding me? This wasn’t my fault? You should be paying me all the money that I have paid to buy data for the whole family phones during this time, now I have to pay because the internet you provided is not working?
