Disappointed

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Level 1c
Hi,
I was offered by TPG to get FTTB plan so I did, as soon as I received the email to confirm that I can use the internet I lost my internet connection up until now which is over 10 days ago, I called and chat with technical support everyday to fix the problem but they couldn’t fix it so I requested to cancel the plan because I’ve had no internet, it took them almost a week to confirm my request but they are charging me $312 for terminating the plan? Are you kidding me? This wasn’t my fault? You should be paying me all the money that I have paid to buy data for the whole family phones during this time, now I have to pay because the internet you provided is not working?
3 REPLIES 3
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Moderator

Hi @6334837 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @6334837 

 

I have escalated this to our senior Accounts officers.

Someone should call you back ASAP to sort it out.

 

Regards,

David_M

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Level 1c
I’m still waiting for that someone to call me