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Edit payment method is greyed out! I have been contacte TPG for the past 5 days!

dwang11
Level 3

Hi Team

The Edit payment is not available in your new TPG dashboard! and the updated payment details in the old version does not work!

I have been contacted by community service in the past 5 days and no luck! I cant use mobile at the mobile.

Could someone please help! I am going mad,

Thanks

Danni

 

 

 

4 REPLIES 4
Shane
Moderator

We responded to your initial post located here and still awaiting for your response. Send us your account details and your best contact number and we'll have our Mobile Specialists contact you to provide assistance with the payment.

 

 

Hi Team

The Edit payment is not available in your new TPG dashboard! and the updated payment details in the old version does not work!

I have been contacted by community service in the past 5 days and no luck! I cant use mobile at the mobile.

Could someone please help! I am going mad,

Thanks

Danni

 

 

 

Shane
Moderator

We're still awaiting response, let us know should you require assistance.

 

Regards,

 

 

Hi Team

The Edit payment is not available in your new TPG dashboard! and the updated payment details in the old version does not work!

I have been contacted by community service in the past 5 days and no luck! I cant use mobile at the mobile.

Could someone please help! I am going mad,

Thanks

Danni

 

 

 

dwang11
Level 3

HI Team

I just sent you the private msg. I sent emails 3 times to another TPG helper, and no one responded!

Also, how can I give you a phone number if my bloody service is not working for more than a week due to your broken online system!

Did you guys do the proper testing when you launch the new online portal

 

Thanks

Danni

Shane
Moderator

Hi Danni,

Please send me a Private Message with your best contact number and preferred time tomorrow.

We'll have our Mobile Specialists Team to contact you to provide details of the payment issue affecting the service.

How do I private message (PM) in the community

Regards,

 

 

HI Team

I just sent you the private msg. I sent emails 3 times to another TPG helper, and no one responded!

Also, how can I give you a phone number if my bloody service is not working for more than a week due to your broken online system!

Did you guys do the proper testing when you launch the new online portal

 

Thanks

Danni