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Error when changing plan

Level 2

I am currently on a ADSL2+ and Home Phone Bundle plan.


I want to change my plan and improve my internet download/upload speed. So I reach the page saying 'Change Your Plan'. Due to some reason, I'm not able to enter my address eventhough my address is already there and the option 'Check Availability' pops out a message

'You have an error or you need to complete the following required fields: Please select an address."


What should I do, I even try doing this on different computer and mobile, and still the same things happened. Thanks


Hi @alcides1113,


Thanks for raising this matter to us. I would be happy to put you in contact with one of our account specialists to check further your location. Can you please private message us the complete address together with your preferred contact number and most convenient time to receive a call.


Kind regards,