Extra Data charge at beginning of period when I haven't used data.

[lillie13]

I've received SMS notice to say I've been charged for 2gb extra data block for the current billing 8/11/21. The text came twice and I'm wondering if there is a problem with your accounting system. Could you check please.

[BasilDV]

Hi @lillie13

Welcome to the Community!

We'd like to raise this with our Mobile team to further check what happened with your service.

Please send me a PM with your preferred time and best number to be contacted.

BasilDv