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Hi i have received a text message saying, 'your data is now barred as you have insufficient prepaid.

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6143229
Level 2

Hi i have received a text message saying, 'your data is now barred as you have insufficient prepaid balance'. My plan is automatic debit and bill was paid yesterday. Please look into this. I also receive a message when i try to make calls.

1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @6143229,

 

Welcome to the community!

 

Thanks for raising this to us, we'd love to help and get to the bottom of this please shoot me a private message with your account details (Username/Customer ID mobile number) together with your best contact number and preferred time. We'll have one of our Mobile Specialists contact you for real-time test and investigation.

 

Regards,

 

 

Hi i have received a text message saying, 'your data is now barred as you have insufficient prepaid balance'. My plan is automatic debit and bill was paid yesterday. Please look into this. I also receive a message when i try to make calls.

View solution in original post

3 REPLIES 3
Shane
Moderator

Hi @6143229,

 

Welcome to the community!

 

Thanks for raising this to us, we'd love to help and get to the bottom of this please shoot me a private message with your account details (Username/Customer ID mobile number) together with your best contact number and preferred time. We'll have one of our Mobile Specialists contact you for real-time test and investigation.

 

Regards,

 

 

Hi i have received a text message saying, 'your data is now barred as you have insufficient prepaid balance'. My plan is automatic debit and bill was paid yesterday. Please look into this. I also receive a message when i try to make calls.

View solution in original post

6143229
Level 2

It looks like this has all been rectified now. I can now make calls and access my data. 

Ahra_G
Moderator

We're glad to know that the issue is now sorted, @6143229

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app

 

 

Regards,

Ahra_G