FTTP Cancellation Confirmation

[hicys610]

Hi TPG Team,

Good morning! I filled out a cancellation form yesterday, and I got a cancellation confirmation e-mail today. Does that mean my account will be canceled on the day I asked for it? Just to make sure, 'cause I saw some customers didn't receive this confirmation e-mail, which makes me question its authenticity.

[Ahra_G]

Hi @hicys610, 

The email confirmation should indicate the cancellation date and all other cancel-related info. 

If a customer did not receive an email, it only means that we did not receive a request. 

-Ahra_G