Get online support
Hi AaronW. We understand the importance of the service let us take this opportunity to turn around your experience and get to the bottom of this.
Could you send us a your details (Customer ID/Username together with the address on file) so we can chase this with our Engineering Team and raise a billing adjustment to our Engineering Team to compensate the down time of the service.
Note: The compensation's assessment will start once the fault is resolve.
How to send a PM? https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.