Follow up on fault report

[gavogr]

Not sure if this is the best place to post but here goes.
What is the best way to follow up on a fault / complaint ticket?
Been waiting a while after first text saying 12 to 24 hrs with feedback
Been on hold for for 30 minutes today.

Any advice greatly appreciated

[luisc]

Hi

My records shows your case has been escalate to our NBN team, we will advise you as soon as NBN update the case.

Thanks