NBN cancellation

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Level 1c

Who I contact in regards to cancelling my NBN and to keep one of my emails?

4 REPLIES 4
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Moderator

Hi @


Thanks for your query!


Once you cancel and close your TPG account, you will lose your @TPG.com.au email address.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1c

I have in the past been able to keep my email address, whilst I didn't have an internet with TPG. I am aware that I need to pay an annually fee, which I am happy to do. I have recently had an online conversation with Eunice, via Live Chat and she said that I could still have keep my email address even if cancel my NBN.

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Moderator

Hi @adsllwn6 

 

Ok, i did not know that. thanks for the info.

Thats good to hear you can keep it with an annual fee, which means keeping your account active.

 

Regards,

David_M

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Level 1c

How do I go about cancelling my NBN connection? How do I keep my email address?