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Follow up on fault report

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Level 2
Not sure if this is the best place to post but here goes.
What is the best way to follow up on a fault / complaint ticket?
Been waiting a while after first text saying 12 to 24 hrs with feedback
Been on hold for for 30 minutes today.

Any advice greatly appreciated
1 REPLY 1
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Moderator

Hi

 

My records shows your case has been escalate to our NBN team, we will advise you as soon as NBN update the case.

Thanks