No Internet for weeks

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Level 1c
Hi,
Can you please tell me why I
Have no internet, I am in credit and have not had any response from your chats, have spent hours attempting to contact support, however have been disconnected each time. Please understand how can you use ‘online support’ if you don’t have an internet connection!! It has been weeks.
9 REPLIES 9
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Moderator

Hi @MadMax3180 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1c
Yes could you please advise me what is going on. My mobile uses the wifi and don’t have this..
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Level 1c
Looking at my account, it stated something about de install. When I last paid my bill earlier this month I was assured my services would be working the following day..
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Level 1c
Also, this must be sorted out today. I have been self isolating and can’t work from home with no internet connection
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Moderator

Hi @MadMax3180 

 

This is showing an expired/inactive account.

 

What exactly is the issue? Did you have the service cancelled at any point? is there a billing issue unresolved?

When was the last time you used this and it was active?

 

What exactly is ypur concern.

 

Thanks,

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Level 1c
Hi,
I am still waiting for a response.. I am not going to use your app.
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Level 1c
I have not cancelled anything from my end. I have had my account active for a very long time.. my service was working early this month and since I paid my account which is in good order. The last interaction was on 8th of this month and was reassured my internet would be working the following day. This was when I updated my payment details over the telephone. There was no discussion whatsoever about disconnecting or expiry of services..
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Moderator

Hi @MadMax3180 

 

The account shows inactive.

I have raised an issue for our accounts officers to call you within 24-48hrs to resolve this issue. It is not something us mods can action.

 

Regards,

David_M

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Level 1c
This is unacceptable.
Why cant I speak to somebody today? I have already been hugely inconvenienced not being able to work from home, another two days waiting for somebody to maybe/maybe not get back to me. I have wasted hours upon hours in the last attempts to contact you and this latest reply is not useful in any way at all.