Hi i have received a text message saying, 'your data is now barred as you have insufficient prepaid.

[6143229]

Hi i have received a text message saying, 'your data is now barred as you have insufficient prepaid balance'. My plan is automatic debit and bill was paid yesterday. Please look into this. I also receive a message when i try to make calls.

[Anonymous · Accepted solution]

Hi @6143229,

Welcome to the community!

Thanks for raising this to us, we'd love to help and get to the bottom of this please shoot me a private message with your account details (Username/Customer ID mobile number) together with your best contact number and preferred time. We'll have one of our Mobile Specialists contact you for real-time test and investigation.

Regards,

Hi i have received a text message saying, 'your data is now barred as you have insufficient prepaid balance'. My plan is automatic debit and bill was paid yesterday. Please look into this. I also receive a message when i try to make calls.

[6143229]

It looks like this has all been rectified now. I can now make calls and access my data. 

[Ahra_G]

We're glad to know that the issue is now sorted, @6143229! 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app

Regards,

Ahra_G

[PommyJan]

Yes, me too!  I did call the number and was answered by TPG automated voice but there was a message that they were experiencing so many calls to ring back later.   Maybe lots of people got the same message and are all calling ?? 

[BasilDV]

Hi @PommyJan

Thanks for raising this with us.

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your customer ID number or mobile number to assist you accordingly.

BasilDV