Home Broadband cancellation

[jcblythau]

Hi,
I called Support today to cancel our broadband account and obtain a return address to send the modem. I was told that I would receive an email to confirm cancellation and with instructions on how to return the modem. I have not received any email and my account still shows as the plan being active.
If you require any information please let me know, thank you.

[Ahra_G]

Hi @jcblythau, 

If you have 4G/5G Home Wireless service, the cancellation of the service will be at the end of the paid cycle. 

Let's have your TPG account number via PM so we can check your account. 

Thanks! 

Ahra_G

[jcblythau]

Hi @Ahra_G,
Thanks for your response, good to know it is set to be cancelled, thought it might say that somewhere though.
Would I be able to get an email about returning the modem to ensure it is returned on time as we are not using it anymore?
I will send my account number by PM now.