Home Wireless dispatched, modem received, however service still not activated?

[zhenxu]

I received my 4G+ modem yesterday, installed it and everything is set up. However there is no internet connection... When i go into the TPG account dashboard it says that the service has not been activated because apparently it is still 'Waiting for Hardware Dispatch', despite me already receiving the modem. Can this be sorted out as soon as possible please. Thank you

[BasilDV]

Hi @zhenxu 

We'd like to check on the status of your account and see what we can do to activate it.

Please send us a private message with your account details.

BasilDV