Home internet - FTTB is not working

[vinodcs0111]

Hi Team,

Internet is not working at home. Called technical support team and get reply that account is inactive.

Trying to reach out the billing team but not getting any response.

Can anyone call me to assist to resolve this issue.

Account user id : xxxxxxx

Regards,

Vinod

[Anonymous]

Hi @vinodcs0111,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

In your case, the payment issue has been rectified and the service shows up and running now.

For future billing related concerns, these articles may help :

• TPG billing cycle and advance payments
• Using TPG My Account & Online Account Info
• Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

Let us know if we can be of further assistance.