Home phone not working but there's a dial tone

[Mal13]

Why can't I use landline have dial tone yet dial the number an just buzzing sound

[BasilDV]

Hi @Mal13 

Welcome to the Community!

We tried to search for your account using your community details to no avail.

We'd like to have a better understanding of the situation. Please send me a PM with your TPG username or customer ID number to assist you accordingly.

How do I private message (PM) in the community

BasilDV