Housemate left Australia and the account is under his name

[letrico]

Hi,

I have had an account with TPG for more than 8 years and it was originally registered with my housemate's name and he left Australia for good few years ago.

I have updated most of the details in the account including address, email and payment details but I am unable to change the name.

How will I be able to do that?

[Riezl]

Hi @letrico,

Welcome to TPG Community!

Check out this thread on TPG Community, which should address your query:

Changing account holder

https://community.tpg.com.au/t5/Accounts-and-Billing/Changing-account-holder/td-p/1324

Please refer to the Community Manager Krystle's comment.

Let us know if we can be of further assistance. Cheers!

[letrico]

Thanks riezl.

Howevery housemate will not be available to authorise anything. Would it alright to do that?

[Riezl]

Oh! You will need to advise the account holder to send us an email regarding the Change of Account Ownership, @letrico.