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Housemate left Australia and the account is under his name

letrico
Level 2

Hi,

 

I have had an account with TPG for more than 8 years and it was originally registered with my housemate's name and he left Australia for good few years ago.

 

I have updated most of the details in the account including address, email and payment details but I am unable to change the name.

 

How will I be able to do that?

3 REPLIES 3
Riezl
Moderator

Hi @letrico,

 

Welcome to TPG Community!

 

Check out this thread on TPG Community, which should address your query:

 

Changing account holder

 

https://community.tpg.com.au/t5/Accounts-and-Billing/Changing-account-holder/td-p/1324

 

Please refer to the Community Manager Krystle's comment.

 

Let us know if we can be of further assistance. Cheers!

letrico
Level 2
Thanks riezl.

Howevery housemate will not be available to authorise anything. Would it alright to do that?
Riezl
Moderator

Oh! You will need to advise the account holder to send us an email regarding the Change of Account Ownership, @letrico.